Martin Strap Boots Shoes SD01149

During the pandemic there can be delays of 2-3 weeks.

Sometimes there may be delays due to the shipping carrier or international events/customs sorting.

Returns, Refunds, and Exchange

Updated: February 06, 2020

Damages/Incorrect Item sent

Customer Mistake on Size/Color/Address

Lingerie, swimsuits, accessories, and bodysuits are non-returnable and nonexchangeable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.
Items that are the wrong size or color on your part may be exchanged as long as you can bear a restocking fee of 15% on the item, return shipping fee and new item shipping fee! Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange an item. Items must be in original condition; unwashed and unworn.
Please make sure to double check your address before placing your order. Unfortunately if the package cannot be delivered due to an incorrect address, the shipping company will destroy your package. The tracking number may update as “return to sender” by default but sadly it will not be returning to us. We cannot refund or reship in this situation. We have many reminders on the site to help avoid incorrect addresses!

Returns

Please contact us if you would like to return an item. Returns can be processed if you request within 7 days after the delivery date of your order. Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.

Items must be in original condition; unwashed and unworn. Please provide photos of the front, back, and side. In your package, make sure to provide a note of the order number, full name, email address, and reason for return.  We do not refund postage fees used to ship the product out. Item cost will be refunded but a 15% restocking fee will be deducted. Return shipping fee must be paid by the customer. 
We do not take any action on any returned packages that are lost in transit or stolen. Please keep your proof of postage and track your return package.

Refund for Minor Difference

An item received late, slight color difference or a change of mind will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences!

Out of Stock

If a product is out of stock we will email you. If you fail to reply within 2 days we will refund you back. If an item you ordered is out of stock but the other item you ordered is in stock but does not meet the free shipping minimum alone, a shipping fee will be applied. Please make sure to check your junk or spam folder to avoid this.

We do not refund or replace stolen or missing packages that have delivered status on the tracking number history.