During the pandemic there can be delays of 2-3 weeks.
Sometimes there may be delays due to the shipping carrier or international events/customs sorting.
PROGRESS TIME - Orders need 3-12 business days (Saturday and Sunday not included) for processing and then it is shipped! During holidays seasons, orders need 5-15 business days (Monday-Friday) for processing and then it is shipped.
Sizes typically run 1 - 2 sizes smaller than EU/US. Please check product page for the size chart in the description as each product has their own size and measurements in CM and INCHES
Thank you for shopping at our store!
Updated: February 06, 2020
Damages/Incorrect Item sent
We always make sure to check every item before it is sent but there may be some mistakes that slip out. Don’t worry as full refunds can be given if the wrong item was sent or the item arrived damaged or we can reship a new one. Please contact us with clear pictures of the damage within 7 days of receiving the item.
Sometimes items run out of stock, we will notify you by email and offer store credits or a refund.
Customer Mistake on Size/Color/Address
Lingerie, swimsuits, accessories, and bodysuits are non-returnable and nonexchangeable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.
Items that are the wrong size or color on your part may be exchanged as long as you can bear a restocking fee of 15% on the item, return shipping fee and new item shipping fee! Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange an item. Items must be in original condition; unwashed and unworn.
Please make sure to double check your address before placing your order. Unfortunately if the package cannot be delivered due to an incorrect address, the shipping company will destroy your package. The tracking number may update as “return to sender” by default but sadly it will not be returning to us. We cannot refund or reship in this situation. We have many reminders on the site to help avoid incorrect addresses!
Please contact us if you would like to return an item. Returns can be processed if you request within 7 days after the delivery date of your order. Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold. Items must be in original condition; unwashed and unworn. Please provide photos of the front, back, and side. In your package, make sure to provide a note of the order number, full name, email address, and reason for return. We do not refund postage fees used to ship the product out. Item cost will be refunded but a 15% restocking fee will be deducted. Return shipping fee must be paid by the customer. We do not take any action on any returned packages that are lost in transit or stolen. Please keep your proof of postage and track your return package.
Refund for Minor Difference
An item received late, slight color difference or a change of mind will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences!
We do not refund or replace stolen or missing packages that have delivered status on the tracking number history.
Very nice and cute !! And i like it very much !! Good quality, and received in good condition.. thanks a lot !!
It's a really cute hat, and it's well made and all that. It just looks a little ridiculous on my head. The front part is too tall and broad, so it's not really a matter of tightening it more. It's possible that I might just have a small head considering the fact that I'm a pretty short person. I usually get hats to wear on the days I don't wash my hair, but I'll just save this one for when I'm wearing a wig. All the extra space will be a plus in that situation.
I purchased this hat in blue as a gift for a friend. Not only did he really like it, but the snaps had plenty of sizes to fit him, though the hat is pictured on girls. It came undamaged, and looked exactly as it did in the pictures.
*Shipping: Really good, I didn't feel like I waited a long time at all considering the items ship from China and I'm pretty far away. *Quality: The hat seems pretty well made, it's sturdy, the brim can be gently bended up and down and it's made of 100% cotton so it keeps you cool on summer days. *Concerns: This only really applies if you're like me and wear the hat backwards (snapback brims overwhelm my small face but I really liked the print so I got this hat anyways) but it's definitely shaped to be worn forwards so sometimes when I wear it backwards it rides up. A small detail, no fault of the store really. Overall: 4.5/5 - I recommend this hat, it's super cute and I love it!
The cap is really good quality and fits well as the size is easily adjustable
The cap is really good quality and fits well as the size is easily adjustable <3
This hat is amazing !! I was a little worried about the size but it is totally adjustable , I highly reccomend it. It's great !
I wear this hat all the time and it's super cute and durable too!