During the pandemic there can be delays of 2-3 weeks.
Sometimes there may be delays due to the shipping carrier or international events/customs sorting.
PROGRESS TIME - Orders need 3-12 business days (Saturday and Sunday not included) for processing and then it is shipped! During holidays seasons, orders need 5-15 business days (Monday-Friday) for processing and then it is shipped.
Sizes typically run 1 - 2 sizes smaller than EU/US. Please check product page for the size chart in the description as each product has their own size and measurements in CM and INCHES
Thank you for shopping at our store!
Updated: February 06, 2020
Damages/Incorrect Item sent
We always make sure to check every item before it is sent but there may be some mistakes that slip out. Don’t worry as full refunds can be given if the wrong item was sent or the item arrived damaged or we can reship a new one. Please contact us with clear pictures of the damage within 7 days of receiving the item.
Sometimes items run out of stock, we will notify you by email and offer store credits or a refund.
Customer Mistake on Size/Color/Address
Lingerie, swimsuits, accessories, and bodysuits are non-returnable and nonexchangeable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.
Items that are the wrong size or color on your part may be exchanged as long as you can bear a restocking fee of 15% on the item, return shipping fee and new item shipping fee! Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange an item. Items must be in original condition; unwashed and unworn.
Please make sure to double check your address before placing your order. Unfortunately if the package cannot be delivered due to an incorrect address, the shipping company will destroy your package. The tracking number may update as “return to sender” by default but sadly it will not be returning to us. We cannot refund or reship in this situation. We have many reminders on the site to help avoid incorrect addresses!
Please contact us if you would like to return an item. Returns can be processed if you request within 7 days after the delivery date of your order. Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold. Items must be in original condition; unwashed and unworn. Please provide photos of the front, back, and side. In your package, make sure to provide a note of the order number, full name, email address, and reason for return. We do not refund postage fees used to ship the product out. Item cost will be refunded but a 15% restocking fee will be deducted. Return shipping fee must be paid by the customer. We do not take any action on any returned packages that are lost in transit or stolen. Please keep your proof of postage and track your return package.
Refund for Minor Difference
An item received late, slight color difference or a change of mind will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences!
We do not refund or replace stolen or missing packages that have delivered status on the tracking number history.
These are great! If you’re a hardcore shoe head you can probably tell right away that the leather is a little cheap looking, but other than that they’re perfect! Normal leather sounds included
I have always avoided buying shoes online as the sizing is impossible but I fell in love with this pair and decided to risk it. I went for larger rather than smaller cos that’s always easier to make do. Super happy as they are nearly a perfect fit and are perfect with thick socks. They are very comfy and look amazing :)
They are super comfortable and they feel great! They are my favorite and I am super happy with my purchase
They fit super well and the brown colour is super rich and pretty, im a little worried that the seam between the heel and shoe is weak but it has yet to break so I think its fine (they will take some time to wear in if you arent used to heels)
I love these boots. They're so easy to walk in, comfortable, and I've started wearing them daily. I've gotten SO MANY compliments on them.
Love them! Good quality! I was worried about the size but they fit me perfectly!
Cute, very satisfied for the price!
Of course the shoes are to die for and look amazing inside and out. I just can’t wear them because the size didn’t fit me. Of course I looked at the size chart but I guess they didn’t cross over that well. Other than that their great!!
Cute shoes !!!
I'm glad I bought these when I did, they're comfy and cute.
Super loving the boots. <3 Sizes come in a bit small, but thankfully, the boots I ordered fit me. ^^; The foot pad things were very soft, they made the boots comfy to wear. <3
Perfect fit and even more stylish when you see it in RL! The material feels great and the look is just stunning. Instantly became my favourites! Also, I got cute shoe insert as extra :>
Excellent. Just what my daughter wanted
The shoes are shipped in a really short period of time. They look really cute and fits. I really love them!