Cosplay Products Take longer then normal products
Customized Cosplay takes at least 20-30 Days to finished if you need it for a convention please order as soon as possible so we can deliver it on time!
When will my order ship?
Orders need 3-7 days for processing and then it is shipped!
When will I receive my order?
Estimated delivery time:
☆ USA: 8-16 business days ☆
18-35 business days
Countries with strict custom:
30-45 business days
45-60 business days
28-60 business days
Will I receive a tracking number?
A tracking number will be sent via email within 8 working days after your payment. Please be patient! And also please be sure to check your junk folder in case our email has been filtered. If you have not received your tracking number after 10 days please feel free to email us!
Returns & RefundsRefunds are processed if the item is damaged or the item is incorrect. Please contact us with clear pictures of the damage within 7 days of receiving the item. We make sure to check every item before it is sent out! ♥
Lingerie/Swimsuits can't be returned because of hygiene reasons.
Items that are the wrong size or color on your part may be exchanged or returned as long as you can bear a restocking fee of 15% on the item and all shipping fees! Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange and item. Items must be in original condition.
An item received late, slight color difference or a change of mind will not be accepted for a refund or exchange.
Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor difference!
If an item is out of stock, we send you store credits or we will refund you.