During the pandemic there can be delays of 2-3 weeks.
Sometimes there may be delays due to the shipping carrier or international events/customs sorting.
PROGRESS TIME - Orders need 3-12 business days (Saturday and Sunday not included) for processing and then it is shipped! During holidays seasons, orders need 5-15 business days (Monday-Friday) for processing and then it is shipped.
Sizes typically run 1 - 2 sizes smaller than EU/US. Please check product page for the size chart in the description as each product has their own size and measurements in CM and INCHES
Thank you for shopping at our store!
Updated: February 06, 2020
Damages/Incorrect Item sent
We always make sure to check every item before it is sent but there may be some mistakes that slip out. Don’t worry as full refunds can be given if the wrong item was sent or the item arrived damaged or we can reship a new one. Please contact us with clear pictures of the damage within 7 days of receiving the item.
Sometimes items run out of stock, we will notify you by email and offer store credits or a refund.
Customer Mistake on Size/Color/Address
Lingerie, swimsuits, accessories, and bodysuits are non-returnable and nonexchangeable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold.
Items that are the wrong size or color on your part may be exchanged as long as you can bear a restocking fee of 15% on the item, return shipping fee and new item shipping fee! Items can only be returned within 7 days of receiving the item. Please contact the store if you want to exchange an item. Items must be in original condition; unwashed and unworn.
Please make sure to double check your address before placing your order. Unfortunately if the package cannot be delivered due to an incorrect address, the shipping company will destroy your package. The tracking number may update as “return to sender” by default but sadly it will not be returning to us. We cannot refund or reship in this situation. We have many reminders on the site to help avoid incorrect addresses!
Please contact us if you would like to return an item. Returns can be processed if you request within 7 days after the delivery date of your order. Lingerie, swimsuits, accessories, and bodysuits are non-returnable for hygienic reasons. Any reflective clothing are non-returnable and nonexchangeable as the material is very sensitive to body oils and would be unhygienic to be resold. Items must be in original condition; unwashed and unworn. Please provide photos of the front, back, and side. In your package, make sure to provide a note of the order number, full name, email address, and reason for return. We do not refund postage fees used to ship the product out. Item cost will be refunded but a 15% restocking fee will be deducted. Return shipping fee must be paid by the customer. We do not take any action on any returned packages that are lost in transit or stolen. Please keep your proof of postage and track your return package.
Refund for Minor Difference
An item received late, slight color difference or a change of mind will not be accepted for a refund, return or exchange. Some items may have a difference of 1-3 cm from the product description because the factory cannot make every item exactly the same. We cannot refund or replace items because of minor differences!
We do not refund or replace stolen or missing packages that have delivered status on the tracking number history.
I absolutely love the bag! It's really good material and can carry even heavy things. It's also a really good school bag.
Bigger than I though, which is really good !
Super cute! I use it for school, wish it was a bit bigger but other than that I love it!
The bag is cute but not really waterproof. Where I live it rains alot so my stuff inside got wet. Also the belt just broke off while I was walking so I wouldn't recommend filling the bag with too many things when you want to wear it as a shoulder bag.
I want to thank Syndrome shop. We ordered this bag, by we were not sure if would be the same as in the picture and description. In fact, we received it very quickly and it was even better than in the website. Very cute! My daughter is happy. Thanks. The service is very good!
I love it!!! The only problem is that I can’t fit my laptop in it. :(
It’s so cute and I love it!!! It’s big enough to fit lots of things, but it I oucldnt fit my laptop in it unfortunately :( other than that the bag itself is amazing and I love it
it's cute but the strap broke already
The bag is super cute and came exactly like the picture's!! I ordered on April 5th and the order came on April 23rd but Idk if it depends on where you are. Regardless there's no loose stitches or broken parts and I'm very happy with the product! (There was even a free cute fluffy white accessory for me, it's super cute)
It's cute and adorable! It holds up the amount of stuff I need for school which is not a lot. The minor detail I did not like was how the button for the inside pocket is sticking out but it works :).